fg991 Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") form a legally binding agreement between you ("the Player" or "User") and fg991 ("the Platform", "we", "us", or "our"). These Terms govern your use of the fg991 website at fg991.bet, including all gaming, cricket betting, live casino, slots, sports betting, and payment services offered therein.

By creating an account, logging in, or using any service on the fg991 platform, you confirm that you have read these Terms in full, understand them, and agree to comply with them at all times. If you do not agree with any provision of these Terms, you must not access or use the fg991 platform.

2. Eligibility

To register and use fg991, you must meet all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 21 years of age. fg991 does not permit access or use by any individual under 21 under any circumstances.
• You must be a natural individual opening an account in your own legal name. Corporations, trusts, partnerships, and other legal entities are not permitted to register accounts.
• You must ensure that your use of fg991 is lawful in your jurisdiction. It is your sole responsibility to verify that online gaming is permitted in your location before registering.
• You must not be a current employee, contractor, agent, or immediate family member of an fg991 employee or of any affiliated game provider or payment provider partner.
• You must not be currently self-excluded from fg991 or subject to any self-exclusion agreement with another gaming platform that would prohibit your participation.

3. Account Registration

To access fg991 services including cricket betting, live casino, and slots, you must register a personal account. By registering, you agree to all of the following obligations:

• You will provide accurate, complete, and up-to-date personal details including your full legal name, date of birth, valid Bangladesh mobile number, and payment method information.
• You will promptly update your account details if any registered information changes, particularly your mobile number or linked payment account.
• You are solely responsible for maintaining the confidentiality of your login credentials. All activity that occurs under your fg991 account is your responsibility, whether or not you authorised it.
• You must not allow any third party to access your account or act on your behalf. Sharing, selling, or transferring your account to another person is strictly prohibited.
• You may hold only one fg991 account. Opening duplicate accounts will result in suspension of all associated accounts and forfeiture of any balances held within them.

fg991 may conduct KYC verification at any stage of your account lifecycle. This can include requests for government-issued identification, proof of address, and confirmation of payment method ownership. Failure to complete KYC within a reasonable timeframe may result in account suspension and withholding of pending withdrawals until verification is satisfactorily completed.

4. Deposits and Withdrawals

fg991 supports instant deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The following terms apply to all financial transactions conducted on the platform:

• All deposits must originate from a payment account registered in your own name. Third-party deposits are not accepted and will be returned to the source account where possible.
• Minimum and maximum deposit and withdrawal limits apply and may vary by payment method. Current limits are displayed in the cashier section at the time of transaction.
• fg991 does not charge platform fees on deposits or withdrawals. However, your chosen payment provider — such as bKash or Nagad — may apply their own transaction charges, which are outside fg991's control.
• Withdrawals are subject to KYC verification. fg991 reserves the right to request supporting documentation before processing any withdrawal request. Most withdrawals are completed within minutes to a few hours, subject to payment provider processing times.
• Withdrawals may only be made to the same payment account used to make a deposit, or to a verified account in the player's own name. fg991 does not process withdrawals to accounts belonging to third parties.

fg991 reserves the right to delay or suspend a withdrawal if there is reasonable grounds to suspect fraudulent activity, bonus abuse, money laundering, or any other breach of these Terms. Affected players will be notified through their registered contact details and the matter resolved in accordance with our internal review procedures.

5. Bonuses and Promotions

fg991 offers a range of bonuses and promotions including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions tied to Bangladesh cricket events such as BPL and T20 World Cup. All bonuses are subject to the following general conditions as well as any specific terms published alongside each individual promotion:

• All bonuses are available only to players aged 21 and above. Bonuses credited to accounts held by underage players will be voided, and any associated winnings forfeited.
• All bonuses are subject to wagering requirements. The applicable rollover multiplier, eligible games, contribution rates, and time limit for each promotion will be detailed in that promotion's specific terms.
• fg991 reserves the right to withdraw any bonus offer before it is credited to a player's account. Once credited, the bonus remains subject to the applicable wagering requirements.
• Players found abusing bonus offers — including registering multiple accounts to claim the same bonus, placing offsetting bets to meet wagering requirements at minimal risk, or colluding with others to exploit promotions — will have their bonuses voided and accounts suspended.
• Bonus funds are non-transferable between accounts and cannot be exchanged for cash directly. Real-money balances and bonus balances are tracked separately within the fg991 wallet.

Specific promotions linked to Eid, Pohela Boishakh, Victory Day (December 16), Independence Day (March 26), or game provider campaigns will carry their own additional terms published when that promotion becomes active on the fg991 platform.

6. Gaming Rules and Fair Play

All games on the fg991 platform are provided by certified third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. The following fair play standards apply to all gaming activity on fg991:

• All slot games use a certified RNG. RTP percentages for individual slot titles are available in the game information panel within the fg991 lobby.
• Live casino games are conducted by real dealers in certified studios. Game outcomes are determined by physical mechanics — cards, wheels, and dice — and are not influenced by fg991 or the player.
• Sports betting and cricket betting odds are set by fg991's odds suppliers and reflect fair market prices at bet placement time. Odds may change before a bet is confirmed. Once accepted by fg991, the odds are locked for that wager.
• In the event of a technical malfunction, system error, or manifest error during any game round, fg991 reserves the right to void that round and return all wagers placed. This applies to both casino games and sports betting markets.

7. Prohibited Conduct

The following activities are strictly prohibited on the fg991 platform. Breaches will result in immediate account suspension, forfeiture of any funds, and where appropriate, referral to law enforcement authorities:

• Registering more than one account on fg991, whether under your own name or a false identity.
• Providing false, misleading, or fraudulent personal information during registration or KYC verification.
• Using automated software, bots, scripts, or artificial intelligence to interact with fg991 in any manner not consistent with genuine human gameplay.
• Colluding with other players on fg991 — including in live casino and poker games — to gain an unfair advantage over other participants or the house.
• Using the fg991 platform for money laundering, terrorist financing, or any other criminal activity, including depositing funds derived from illegal sources.
• Attempting to exploit software bugs, glitches, or platform vulnerabilities to obtain an undue financial advantage. Whether intentional or not, any such exploitation may result in forfeiture of associated winnings and account suspension.

fg991 cooperates fully with law enforcement and regulatory authorities in investigations relating to prohibited conduct. Account details and transaction records may be disclosed to competent authorities where required by applicable law.

8. Responsible Gaming

fg991 is committed to promoting responsible gaming. We provide the following tools to all registered players at no cost to help manage their gaming activity:

• Deposit limits — set daily, weekly, or monthly caps on how much you deposit into your fg991 account. Limits take effect immediately when reduced and require a cooling-off period before an increase takes effect.
• Session time limits — set a maximum session length after which you are automatically logged out of fg991. This helps prevent unplanned extended play and keeps gaming enjoyable.
• Self-exclusion — voluntarily exclude yourself from fg991 for a set period (minimum 30 days) or permanently. During self-exclusion your account is closed and you cannot register a new account. All self-exclusion requests are actioned immediately.
• Reality checks — optional on-screen reminders displayed at intervals you choose, showing time elapsed and amount wagered during your current fg991 session to help you stay in control.

9. Intellectual Property

All content on the fg991 platform — including the fg991 brand name, logo, website design, user interface, graphics, text, game descriptions, promotional materials, and underlying software — is the exclusive intellectual property of fg991 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the fg991 platform for personal entertainment purposes only.

You may not reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any fg991 platform content without prior written permission from fg991. Unauthorised use of fg991 intellectual property may expose you to civil and criminal liability.

10. Limitation of Liability

To the fullest extent permitted by applicable law, fg991 excludes all liability for the following categories of loss or damage:

• Any loss of funds arising directly from gambling activity on fg991, including losses from sports betting, cricket betting, live casino, slots, or any other game type. Players accept that gambling involves inherent financial risk and that losses are a possible and normal outcome of play.
• Any interruption, suspension, or termination of access to fg991 arising from technical issues, scheduled maintenance, third-party service disruptions, internet outages, payment provider downtime, or force majeure events beyond fg991's reasonable control.
• Any indirect, incidental, special, consequential, or punitive damages of any kind arising out of or in connection with your use of — or inability to use — the fg991 platform, even where fg991 has been advised of the possibility of such damages.

11. Privacy

fg991 collects and processes your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using fg991, you consent to the collection, use, storage, and processing of your personal data as described in the Privacy Policy. We encourage you to review the Privacy Policy at fg991.bet/privacy-policy before registering.

12. Amendments to These Terms

fg991 reserves the right to amend, update, or replace these Terms & Conditions at any time. When we make a material change to these Terms, the "Last Updated" date at the top of this page will be revised. Where practicable, registered players will be notified of significant changes through their registered contact details prior to the change taking effect.

Your continued use of the fg991 platform after revised Terms are published constitutes your acceptance of the revised Terms. If you do not agree with any revised Terms, you must stop using fg991 and may request account closure by contacting our support team at [email protected].

13. Governing Law and Disputes

These Terms & Conditions and any dispute arising out of or in connection with your use of the fg991 platform shall be governed by and construed in accordance with applicable law. fg991 will endeavour to resolve any dispute arising from these Terms amicably and in good faith. Where a dispute cannot be resolved through direct negotiation, the parties agree to submit to binding arbitration as the exclusive method of dispute resolution. Nothing in this clause limits fg991's right to seek urgent injunctive or equitable relief from a court of competent jurisdiction.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the fg991 support team. We aim to respond to all enquiries within 48 hours, Bangladesh Standard Time (BST, UTC+6).