fg991 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how fg991 ("we", "us", or "our") collects, uses, stores, discloses, and protects personal data submitted by users ("you" or "the Player") when accessing or using the fg991 online gaming platform at fg991.bet, including all related services such as cricket betting, live casino, sports betting, slots, and payment processing.

By registering an account, using the fg991 platform, or submitting any personal information to us, you confirm that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, you must not use fg991.

2. Data We Collect

The table below summarises the categories of personal data we collect, the purpose of collection, and how long we retain each category:

3. How We Use Your Data

fg991 processes your personal data only for the following legitimate purposes. We do not use your data for any purpose incompatible with these stated uses without first obtaining your explicit consent:

• To create and manage your fg991 player account, verify your identity, and ensure you meet the 21+ age requirement before granting access to real-money gaming.
• To process deposits and withdrawals through your chosen Bangladesh payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to maintain accurate financial records.
• To detect and prevent fraudulent activity, money laundering, and other forms of financial crime, including sharing data with payment partners and anti-fraud systems where necessary.
• To provide customer support services, respond to your queries, and handle account-related complaints in a timely manner consistent with Bangladesh Standard Time (BST, UTC+6).
• To comply with applicable anti-money laundering (AML) obligations, including retaining financial transaction records for the periods specified in the data table above.

4. How We Share Your Data

fg991 does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. We may share your data with the following categories of recipient only to the extent necessary to deliver our services:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other Bangladeshi banking partners) — for the sole purpose of executing your requested transactions.
• Game content providers including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming — limited to the session and technical data necessary to deliver game services to your device.
• Identity verification and KYC service providers engaged by fg991 to confirm the authenticity of documents and identity information you submit during the registration or verification process.
• Law enforcement agencies, regulatory bodies, and competent courts — where we are legally required or permitted to disclose data, such as in response to a court order, subpoena, or AML investigation.

5. Data Security

fg991 implements the following technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration:

• SSL (Secure Socket Layer) encryption on all data transmissions between your device and the fg991 platform, ensuring that your mobile payment credentials and account data cannot be intercepted in transit.
• Role-based access controls ensuring that only authorised fg991 personnel with a legitimate operational need can access your personal data. Access logs are maintained and reviewed regularly.
• Encrypted storage of sensitive data including payment method details, identity documents, and KYC records, using industry-standard encryption at rest.
• Regular security audits and vulnerability testing of the fg991 platform infrastructure, with prompt remediation of any identified weaknesses.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, fg991 will notify affected players through their registered contact details without undue delay, and take all reasonable steps to contain and remediate the breach.

6. Cookies and Tracking Technologies

fg991 uses cookies and similar technologies on its platform. These are small text files or scripts placed on your device that help the platform function correctly and securely. The following types of cookies are used:

• Essential cookies — strictly necessary for the fg991 platform to function. These include session cookies that keep you logged in, security tokens that protect your account from CSRF attacks, and cookies that remember your language preference.
• Performance cookies — collect anonymous aggregated data about how players use the fg991 platform (e.g., pages visited, time on page, error events). This data is used solely to improve platform stability and user experience. No personally identifiable information is included.
• Security cookies — used by fg991's fraud detection and anti-bot systems to distinguish genuine player sessions from automated or suspicious activity. These cookies do not track your browsing outside of fg991.
• Preference cookies — store your selected settings within the fg991 platform, such as display preferences, notification settings, and responsible gaming limits you have voluntarily configured.
• fg991 does not use third-party advertising cookies or tracking pixels that profile you across unrelated websites for retargeting purposes. You can manage essential and performance cookies through your device or browser settings, though disabling essential cookies may impair core platform functionality.

7. Your Data Rights

As an fg991 player, you hold the following rights over your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account details. We will respond within 48 hours, Bangladesh Standard Time:

• Right of access — request a copy of all personal data fg991 holds about you, including your account details, transaction history, and gaming activity logs.
• Right of rectification — request correction of any inaccurate or incomplete personal data fg991 holds about you. We will action verified correction requests within 5 working days.
• Right of erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fg991's legal obligations to retain certain records (such as AML-required financial transaction data).
• Right to restrict processing — request that fg991 temporarily halt processing of your data in specific circumstances, for example while a correction request is being verified or a complaint is under review.

fg991 will not discriminate against you for exercising any of these rights. Exercising your right of erasure or restriction of processing may affect your ability to continue using certain fg991 services where that data is operationally necessary.

8. Data Transfers

The fg991 platform primarily serves players in Bangladesh and stores the majority of player data on servers located in secure data centres in the Asia-Pacific region. In some circumstances, data may be processed by our game content providers or KYC partners in other jurisdictions. Where such transfers occur, fg991 requires all recipients to apply security standards and data protection practices no less protective than those described in this Policy.

fg991 does not knowingly transfer your financial data — including bKash, Nagad, or Rocket account identifiers — to any recipient outside the payment processing chain required to complete your requested transaction. Your mobile wallet credentials are never stored by fg991 in plain text and are transmitted only via encrypted channels to the relevant payment provider's own secure processing environment.

9. Children and Underage Players

fg991 strictly prohibits use of its platform by any person under the age of 21. We do not knowingly collect or process personal data relating to individuals under 21. If we become aware that personal data has been collected from a person under 21, we will:

• Immediately suspend the underage account and block all access to real-money gaming, betting, and withdrawal functions.
• Securely delete all personal data associated with the underage account that is not required to be retained for AML or fraud investigation purposes.
• Void any bonuses credited to the underage account and forfeit any associated winnings in accordance with the fg991 Terms & Conditions.
• Notify the relevant payment provider to reverse any deposits made to the underage account to the original funding source, where technically feasible.
• Retain a record of the incident for internal audit and anti-fraud purposes for a period of 3 years from the date of detection.

If you believe an underage individual has registered on fg991, please contact our support team immediately at [email protected]. fg991 takes underage gambling prevention seriously and will act on all verified reports without delay.

10. Retention and Deletion

fg991 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable legal obligations. The specific retention periods for each data category are set out in the data table in Section 2 of this Policy. When data is no longer required to be retained, fg991 will securely delete or anonymise it using industry-standard procedures so that it can no longer be associated with any identifiable individual.

If you close your fg991 account voluntarily, we will begin the data deletion process within 30 days of account closure confirmation, subject to any legally mandated retention obligations. You will receive a confirmation message to your registered contact once deletion is complete. Note that anonymised or aggregated data derived from your usage — which cannot identify you individually — may be retained indefinitely for platform analytics purposes.

11. Changes to This Policy

fg991 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or service offerings. When we make a material change to this Policy, we will:

• Update the "Last Updated" date at the top of this page to reflect the revision date.
• Where practicable, notify registered players of significant changes through their registered mobile number or email address prior to the change taking effect.
• Post the revised Policy to fg991.bet/privacy-policy, making the full updated text available to all players before continued use of the platform constitutes acceptance.

Your continued use of fg991 after a revised Policy is published constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should stop using fg991 and may request account closure by contacting [email protected].

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with this Policy that cannot be resolved through direct communication with fg991 shall be subject to binding arbitration as the exclusive method of resolution, consistent with the dispute resolution provisions in the fg991 Terms & Conditions.

Nothing in this Policy limits fg991's right to seek urgent injunctive or equitable relief from a competent court in connection with actual or threatened misuse of its platform, intellectual property, or data systems.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by fg991, please contact our support team. We aim to acknowledge all privacy-related enquiries within 24 hours and provide a full response within 48 hours, Bangladesh Standard Time (BST, UTC+6).