Responsible Gaming at fg991

Our Commitment to Responsible Gaming

fg991 is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We believe that online gaming is a form of entertainment, and like all forms of entertainment, it works best when it is approached with clear boundaries and a healthy mindset.

Responsible gaming is not just a policy statement at fg991 — it is a core part of how we operate. We invest in player protection tools, train our support team to identify signs of harmful gambling behaviour, and make our responsible gaming resources easy to find and use, whether you are depositing via bKash, Nagad, Rocket, or any other method.

If at any point gaming stops being fun — if you find yourself chasing losses, spending beyond your budget, or neglecting daily responsibilities because of gambling — please use the tools on this page or contact our support team immediately. There is no shame in asking for help. The right time to act is now, not later.

Player Protection Tools

All of the following responsible gaming tools are available free of charge to every registered fg991 player. To activate any tool, log in to your fg991 account and visit the Responsible Gaming section of your account settings, or contact support at [email protected].

21+ Age Policy

fg991 is strictly an adults-only platform. You must be 21 years of age or older to register an account, make a deposit, place a bet, or participate in any game or promotion on fg991. This age restriction applies to all players regardless of location within Bangladesh.

As part of our Know Your Customer (KYC) verification process, fg991 requires all players to submit valid proof of identity before withdrawals are processed. Documents we accept include:

• Bangladesh National Identity Card (NID) — your primary document for age and identity verification.
• Valid Bangladesh passport — accepted as an alternative to NID for identity and age verification.
• Bangladesh driving licence — accepted where it clearly shows date of birth and current residential address.
• Supporting address proof — a recent utility bill, bank statement, or official correspondence (less than 3 months old) may be required to verify your residential address.

If we are unable to verify that a player is 21 or older, or if we have reasonable suspicion that a player is underage, fg991 reserves the right to suspend the account immediately and withhold any pending withdrawals pending investigation. Verified underage accounts are closed permanently and all funds handled in accordance with our Terms & Conditions.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is becoming harmful. If you recognise two or more of these in your own behaviour, we encourage you to use our self-exclusion tool or contact our support team today:

Recognising a problem is the first step toward addressing it. fg991's support team is here to help — not to judge. Please reach out to us at [email protected]. You can also use the self-exclusion tool in your account settings at any time without contacting support first.

Common Myths About Gambling

Misinformation about gambling can make it harder to recognise or address a problem. Here are three common myths — and the facts that counter them:

How to Activate Responsible Gaming Tools

Activating any responsible gaming tool on your fg991 account is straightforward. Follow these steps:

• Log in to your fg991 account using your registered mobile number and password.
• Navigate to Account Settings and select the Responsible Gaming tab.
• Choose the tool you wish to activate — deposit limit, session limit, reality check, or self-exclusion — and configure your preferred settings.
• If you prefer to activate a tool via our support team instead, email [email protected] with your account username and the tool you want enabled. All requests are processed within 24 hours, Bangladesh Standard Time.

Responsible gaming tool activations are logged and timestamped on your account. You can view the history of all tool changes in your Account Activity section. Reductions to deposit and session limits take immediate effect. Any request to increase a limit or lift a self-exclusion will be subject to a mandatory cooling-off period before it is actioned.

Tips for Safer Play

Whether you are new to online gaming or a long-time player, these practical habits will help you keep your fg991 experience enjoyable and within healthy boundaries:

• Set a gaming budget before you start each session and stick to it — treat it the same way you budget for a night out or a meal at a restaurant.
• Never use money needed for rent, food, utilities, family expenses, or loan repayments to fund gaming. Only gamble with money you can genuinely afford to lose.
• Take regular breaks — step away from the screen every hour. Use the session time limit feature to remind yourself automatically if you tend to lose track of time during play.
• Never chase losses. If you have reached your session budget and are behind, accept the result and log out. No gaming session owes you a win — each outcome is independent and random.
• Keep gaming as one of several leisure activities in your life — not the primary one. Balance cricket matches, time with family, and other hobbies alongside your fg991 sessions.
• Talk openly with someone you trust if you feel that gambling is taking up too much of your mental energy, time, or money. Sharing the concern is often the first step toward addressing it.

Need Help? Contact fg991 Support

If you are concerned about your gambling behaviour — or about someone else's — please do not wait. Our support team is available around the clock and will treat every enquiry with complete confidentiality and sensitivity. There is no judgement here, only practical help.